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Zero-Waste Methodology

At What is Forgotten, we proudly adopt a zero-waste methodology to minimise material waste during the production process. We strive to create interestingly designed, high quality garments using advanced techniques and strategic patterns.

Shipping Time

Shipping time varies from 2 to 4 weeks depending on the product and order specifications. Once the production of your garment is complete, you will receive an email notification with shipping details and tracking number.

Privacy Policy

Your privacy is important to us. We are committed to protecting and respecting your privacy. Any personal information you provide to us will be treated confidentially.

User Responsibilities

By accessing and using our website, you agree to abide by the following terms:

Provide accurate and complete information during the checkout process.

Use the website in accordance with applicable laws and regulations.

Respect intellectual property rights relating to the content of the site.

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Made to Order shopping

Each garment in our collection is made to order, which means it is created especially for you after you place your order. This allows us to minimise waste and ensure that each piece is unique and of high quality.

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Return Policy

As a small brand committed to sustainability, we do not allow product returns. However, we understand the importance of finding the right size. Therefore, we offer the possibility to exchange the size, replace the product with another item in the same category or provide a voucher for the value of the returned item. Shipping costs for the exchange are the responsibility of the buyer.

Intellectual Property

All intellectual property rights relating to the content of our website, including trademarks, copyrights and other protected material, are our property. Unauthorised use of any copyright-protected material on the website is prohibited.

Changes to Terms and Conditions

We reserve the right to change the Terms and Conditions of our website at any time. Changes to the Terms and Conditions will become effective immediately after they are posted on the site. We encourage you to check this page regularly for updates.

Contact us

If you have any questions or concerns about our Terms and Conditions, please do not hesitate to contact us. Our team is here to assist you and ensure your complete satisfaction with our products and services.

Thank you for being part of our mission towards more sustainable and responsible fashion. We are grateful for your support of What is Forgotten!

If you’d like more information about our features, contact us.

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CONTACTS

Email: whatisforgotten.studio@gmail.com

Milan, Italy​

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